Business conditions

General Terms and Conditions of the E-shop

The operator of the online store located at www.unilady.eu is:

Registered in the Commercial Register of the District Court of Banská Bystrica, Section: Sro, File No.: 45605/S.
E-mail: info@unilady.eu
Tel.: +421 919 060 751

Supervisory authority:
Slovenská obchodná inšpekcia (Slovak Trade Inspection) - SOI
SOI Inspectorate for the Banská Bystrica Region
Dolná 46, 974 00 Banská Bystrica 1
Supervision Department
tel. no. 048/412 49 69, 048/415 18 71

Article 1
General provisions

1. These terms and conditions have been drawn up in accordance with:
- Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts,
- Act No. 40/1964 Coll. Civil Code, as amended, and
- other relevant legal regulations.

2. These terms and conditions (hereinafter referred to as the "Terms and Conditions") apply to the purchase of goods through the e-shop www.unilady.eu. The purchase of goods within the meaning of the previous sentence may be made by consumers, provided that the consumer agrees that the purchase contracts thus concluded shall be governed by these Terms and Conditions, the provisions of the Complaints Procedure, other conditions specified on the website www.unilady.eu and the relevant legal regulations.

3. The merchant in these Terms and Conditions is UniLady, s.r.o., with its registered office at Bakossova 8, 974 01 Banská Bystrica, Company ID No.: 55 168 990, VAT number: 2121894940, registered in the Commercial Register of the District Court of Banská Bystrica, section: Sro, file no. 45605/S, e-mail: info@unilady.eu, telephone contact: +421 919 060 751 (hereinafter referred to as the "Merchant").

4. The trader's price list is published on the website www.unilady.eu and the trader reserves the right to update it unilaterally (hereinafter referred to as the "Price List").

5. Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica 1, Supervision Department - tel. no. 048/412 49 69, 048/415 18 71, Consumer Protection Department; tel. no.: 02/58 27 21 86.

6. The complaints procedure is understood to be a document entitled Complaints Procedure, issued by the trader, with which the consumer has familiarised themselves or had the opportunity to familiarise themselves (at www.unilady.eu).

7. A consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom or a commercial practice, does not act within the scope of their business or profession .

8. Other terms and definitions: The terms and definitions used in the Terms and Conditions shall have the meaning that: (i) is expressly stated in these Terms and Conditions and/or (ii) is expressly stated in the Complaints Procedure or on the website www.unilady.eu, and/or (iii) is expressly stated in Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts.

Article 2
Ordering procedure

1. Consumers can order any goods via the e-shop www.unilady.eu that have a "ADD TO BASKET" button; if the product display includes a link to additional information regarding the characteristics, properties and/or availability of the product and/or delivery terms, it is assumed that the consumer has familiarised themselves with this information before submitting their order.

2. After clicking on the "ADD TO BASKET" button, the ordered goods are automatically added to the shopping basket, which is available for the consumer to view at any time. Creating an order is subject to registration at www.unilady.eu, where the consumer is required to fill in the true information requested by the system (if the consumer provides their company ID number, they are acting and purchasing as a business, not a consumer). This information will be used for the purposes of creating an order and subsequent performance of the contract. When creating an order, the consumer is also asked to provide their current contact details, namely their telephone number and email address, which will be used by the trader solely for the purpose of informing the consumer about the status of their order (availability of goods, preparation of the order for dispatch, etc.).

3. After registration, each consumer will have a personal account created, which they will use to identify themselves when shopping with the merchant. This account will be used to create orders, record discounts and other benefits for each consumer. The merchant recommends that you write down and keep your login details for future purchases. For each subsequent purchase, simply log in using your login details. At the same time, it is in the interest of each consumer to protect their login details, as providing them to another person may result in that person acting on www.unilady.eu under the name of the consumer concerned.

4. By submitting an order, the consumer confirms that they have read and/or been informed by the trader about:
a) the main characteristics of the goods,
b) its total price and other costs, namely delivery or transport costs (total price and costs, hereinafter referred to as the "price"), as well as the fact that they are obliged to pay this specific price to the trader and that they have chosen a suitable method of payment from the options offered by the trader,
c) delivery conditions, the deadline by which the trader undertakes to deliver the goods, including the provision of delivery or transport services (hereinafter referred to as "ancillary services"), and, where applicable, conditions relating to the availability of the goods, if any restrictions on the availability of the goods apply,
d) payment terms,
e) the trader's general terms and conditions and complaints procedure (including the trader's liability as a seller for defects in goods, services, the terms of the contract, and options for alternative dispute resolution between the consumer and the trader).

5. Once the order has been created, it will be registered in the trader's system, and the consumer will be informed of this by an email notification of order acceptance. This email notification of order acceptance does not constitute acceptance of the consumer's proposal to conclude a purchase contract.

6. The purchase contract is considered concluded only after verification of the consumer's order by sending another e-mail, the subject of which will be the acceptance of the order by the trader (hereinafter referred to as "acceptance of the order"), or by sending an email confirmation that the goods have been dispatched, the subject of which is the delivery of the goods specified in the order and the provision of accompanying services at the price stated therein, all under the conditions specified on the website www.unilady.eu, in these Terms and Conditions and in the Complaints Procedure.

7. The e-shop www.unilady.eu informs consumers by email about the status of their orders (in particular registration, acceptance, payment, dispatch, etc.).

Article 3
Payment terms

1. All prices of goods are listed including VAT. In the case of orders with payment in advance, the consumer has various payment options, namely:
a) payment gateways of selected banks and Paypal payment systems/services,
b) manual payment of the required amount by bank transfer or direct deposit at Fio banka, a.s., a foreign bank branch, to the bank account specified in the order,
c) payment to the delivery person if cash on delivery was selected as the payment method, upon receipt of the goods.

2. Payment is understood to be the moment when the payment of the price (or part thereof, if according to the agreed terms and conditions only part of the price is to be paid in advance according to the order; hereinafter referred to as "advance payment") is credited to the merchant's account to which this payment was to be transferred.

Article 4
Delivery terms and costs of delivery

1. The trader undertakes to deliver the ordered goods to the consumer within 7 working days of payment of the price or deposit specified in the order, or from receipt of the order by the trader if cash on delivery is selected. However, if the trader does not have the goods physically in stock (of which they will inform the consumer) and orders them from the supplier only on the basis of the consumer's order, they undertake to deliver these goods to the consumer within 4 weeks of payment of the price specified in the order at the latest. The consumer acknowledges that circumstances may arise that are beyond the trader's control and which make it impossible to deliver the ordered goods to the consumer (usually circumstances of force majeure); in such a case, the procedure set out in the following paragraph shall apply.

2. If the above delivery time is impossible for technical reasons, the trader undertakes to inform the consumer immediately and, if the trader and the consumer do not agree on the delivery of the goods within a substitute period, on the provision of other goods of the same quality and price, or on other substitute performance, the trader undertakes to refund the price paid for the goods or the advance payment to the consumer within 14 days of notification of the unfeasibility of the delivery period, using the same method as was used to pay the order price, unless the trader and the consumer agree otherwise.

3. The trader undertakes to deliver the goods to the consumer at the address in the Slovak Republic specified by the consumer in the order as the place of delivery. The methods of delivery of goods and/or services, including prices and more detailed conditions applicable to individual delivery methods, are published on the website at www.unilady.eu.

Article 5
Order cancellation

1. The provisions of this Article 5 do not affect the right of a consumer who acts and purchases on www.unilady.eu as a consumer to withdraw from a distance contract within the meaning of the relevant legal regulations, as specified in Article 6 below.

2. The consumer may withdraw from a distance contract (cancel their order) even before the expiry of the withdrawal period under Article 6 of these Terms and Conditions.

Cancellation of an order by the trader
3. The trader reserves the right not to accept an order or part thereof and also the right to withdraw from the contract or part thereof if:
a) it is not possible for technical reasons to deliver the goods within the required time limit or under the terms of the order,
b) the goods are no longer manufactured or supplied, or their price charged by the supplier has changed significantly, or
c) the consumer provides false and/or incomplete information about themselves in the order and the circumstances of the order suggest that the order is of a speculative nature.

4. In the event of cancellation of an order by the trader, the trader shall immediately contact the consumer with a view to agreeing on further action. If the consumer has already paid the price of the order (advance invoice) or part thereof and the trader and consumer fail to agree on the provision of other goods of the same quality and price or on other substitute performance, the trader undertakes to refund the price paid for the goods or the advance payment to the consumer's account or address within 14 days.

5. The trader is entitled to withdraw from a contract concluded with a consumer in the event of an obvious error in the price of the goods (i.e. a price that is clearly different from the usual price for this type/kind of goods).

6. An obvious error in the price of goods is considered to be, for example a price that is one digit lower (e.g. one digit is "missing" when stating the price); an obviously low price of goods (e.g. a price 50% lower than is usual for this type and kind of goods, without the goods being marked as a sale or other discount promotion); and other obvious typing errors, obvious errors in the description of the goods, image, etc., or in the case of obvious errors in the information provided by the customer service operator.

7. The trader is obliged to inform the consumer of this fact immediately and to return the deposit already paid for the goods agreed in the purchase contract without undue delay, but no later than within 14 days of notification of withdrawal from the contract, using the same method as the consumer used for payment. This does not affect the consumer's right to agree with the trader on another method of payment, provided that no additional fees are charged to the consumer in connection with this. The above also applies analogously to cases where no purchase contract has been concluded, i.e. it also applies analogously to unconfirmed orders.

Article 6
Information on the consumer's right to withdraw from the contract

(applies only to purchases made by consumers via www.unilady.eu)

1. The consumer has the right to withdraw from the contract without giving any reason within 14 days:
a) from the date of receipt of the goods, and this period is considered to have been observed if the notice of withdrawal from the contract was sent to the trader no later than the last day of the period. The goods are considered to have been received by the consumer at the moment when the consumer or a third party designated by the consumer, with the exception of the carrier, takes delivery of all parts of the ordered goods, or if:
- the goods ordered by the consumer in a single order are delivered separately, at the moment of receipt of the goods that were delivered last,
- goods consisting of several items are delivered, at the moment of receipt of the last item,
- the goods are delivered repeatedly during a specified period, at the moment of receipt of the first delivered goods.
b) from the date of conclusion of the contract, if the subject of the contract is the provision of a service.

2. The consumer may withdraw from a distance contract for the delivery of goods even before the withdrawal period begins.

3. In accordance with Section 19(1)(e) of Act No. 108/2024 Coll. on consumer protection, the consumer does not have the right to withdraw from a contract whose subject matter is goods delivered in protective packaging that is not suitable for return for health or hygiene reasons, if this packaging has been broken after delivery. Such goods also include hosiery (e.g. stockings, tights, leggings, etc.), which is packaged in sealed protective packaging for hygienic reasons.

4. The deadline for withdrawal from the contract is considered to have been met if the consumer sends the notice of withdrawal from the contract to the trader no later than the last day of the deadline. In case of doubt about the delivery of the withdrawal, the procedure under Section 20(8) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts shall apply.

5. The consumer shall exercise their right to withdraw from the contract in writing or in the form of a record on another durable medium, such as in writing to the trader's registered office address stated above, by email to info@unilady.eu or by other means that leave no doubt that the contract has been withdrawn from. The consumer is entitled to use the form attached as Annex 1 to these Terms and Conditions to withdraw from the contract.

6. The burden of proof for exercising the right to withdraw from the contract lies with the consumer. Immediately after receiving the notice of withdrawal from the contract, the trader shall provide the consumer with confirmation of its receipt on a durable medium if the consumer has withdrawn from the contract using the withdrawal form available on the trader's online interface.

7. If the consumer exercises their right to withdraw from the contract, they shall return the goods to the trader by sending them to the warehouse address: UniLady, s.r.o, Lazovná 62, 974 01 Banská Bystrica, or by another method agreed in advance with the trader, within 14 days of exercising their right to withdraw from the contract, whereby the deadline is considered to have been met if the consumer sends the goods to the trader no later than the last day of the deadline. The goods must be sent or handed over to the trader with proof of purchase, complete accessories, documentation and packaging. After receiving the goods within the withdrawal period, the consumer has the right to unpack and test the goods in a manner similar to that which is customary when purchasing in a traditional brick-and-mortar shop, i.e. to test the goods in order to ascertain their properties and functionality. The consumer is responsible for any reduction in the value of the goods resulting from handling the goods in a manner that goes beyond what is necessary to determine the properties and functionality of the goods. Damage to the packaging and the goods themselves will be accepted by the trader only to the extent that it could not be avoided during reasonable testing of the goods within the meaning of this provision of these Terms and Conditions, i.e. which does not exceed the scope of handling necessary to determine the characteristics and functionality of the goods.

8. The consumer may withdraw from the contract only in relation to specific goods or goods if the trader has delivered or provided multiple products under the contract.

9. Upon withdrawal from the contract, the consumer shall bear the costs of returning the goods to the trader. However, if the delivered goods do not have the characteristics that the consumer expressed interest in and that correspond to the description provided by the trader, the costs of returning them and delivering goods that comply with the contract, as well as all costs reasonably incurred by the consumer in connection with this, shall be borne by the trader.

10. The trader undertakes to refund the consumer without undue delay, and no later than 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from the consumer under or in connection with the contract, including the costs of delivery, delivery and postage costs and other costs and fees, using the same method as used by the consumer to pay for the goods, unless the consumer and the trader agree otherwise. However, the trader shall only reimburse the consumer for the costs of transport, delivery and postage in the amount of the cheapest standard delivery method offered by the trader, regardless of the delivery method chosen by the consumer. Notwithstanding the above, the trader is not obliged to refund the price and other costs to the consumer before the goods are delivered to him or before the consumer proves that he has sent the goods back.

11. In accordance with Section 19(1) of Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts, the consumer may not withdraw from a contract whose subject matter is:
a) the provision of a service, if:
1. the service has been provided in full and
2. the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he/she had been duly informed that by expressing his/her consent, he/she loses the right to withdraw from the contract after the service has been fully provided, if, according to the contract, the consumer is obliged to pay the price,
b) the delivery or provision of a product whose price depends on movements in the financial market which the trader cannot influence and which may occur during the withdrawal period,
c) delivery of goods manufactured according to the consumer's specifications or goods made to measure,
d) delivery of goods that are subject to rapid deterioration or spoilage,
e) delivery of goods sealed in protective packaging that cannot be returned for health or hygiene reasons, if the protective packaging has been broken after delivery;
f) delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
g) delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, where delivery can be made no earlier than 30 days after conclusion of the contract and the price depends on market price fluctuations over which the trader has no influence,
h) the performance of urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract for the provision of a service other than repair or maintenance, or to a contract for the supply of goods other than replacement parts necessary for the repair or maintenance, if the contracts were concluded during a visit by the trader to the consumer and the consumer did not order these goods or services in advance,
i) the delivery of audio recordings, video recordings, audiovisual recordings or software in sealed packaging which has been broken after delivery;
j) delivery of periodicals, except for delivery under a subscription contract,
k) goods purchased at a public auction,
l) the provision of accommodation services for purposes other than residential purposes, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if, according to the contract, the trader is to provide these services at a precisely agreed time or within a precisely agreed period,
m) the supply of digital content which the trader supplies otherwise than on a tangible medium, if:
1. the delivery of digital content has begun, and
2. the consumer has given their express consent to the commencement of the supply of digital content before the expiry of the withdrawal period, declared that they had been duly informed that by expressing their consent they would lose their right to withdraw from the contract upon commencement of the delivery of digital content, and the trader provided the consumer with confirmation in accordance with Section 17(12)(b) or (13)(b), if the consumer is obliged to pay the price under the contract.

12. By sending the order to the trader, the consumer expressly confirms that the trader has fulfilled its information obligations in a timely and proper manner in accordance with Sections 5 and 15 of Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts.

13. The consumer acknowledges that if gifts are provided with the goods, the gift agreement between the trader and the consumer is concluded on the condition that if the consumer exercises their right to withdraw from the contract for the delivery of goods, the gift agreement shall cease to be effective and the consumer shall be obliged to return the related gifts together with the returned goods. Goods delivered at a symbolic value shall also be considered a gift if their delivery to the consumer is presented as a gift for goods that the consumer returns within 14 days without giving a reason. If these gifts are not returned together with the returned goods, they will be considered unjust enrichment of the consumer at their market value.

Article 7
Procedures for the application and handling of consumer complaints, claims and suggestions

1. The consumer must visually inspect the goods immediately upon receipt. The consumer has the right to refuse to accept the goods if there is visible mechanical damage to the goods or their packaging clearly caused by transport, or if the goods are incomplete. In such a case, they are always obliged to write a damage/complaint report with an employee of the retailer and/or the transport company that delivered the goods and to refuse to accept the shipment. Mechanical damage to a product in undamaged packaging must be reported immediately within the period specified in the Complaints Procedure after receipt of the shipment, and the product must not be used. Later complaints of this nature may not be accepted due to the carrier's complaint conditions.

2. In the event of a complaint, the usual complaint procedure set out in the Complaints Procedure for Consumers shall apply, and in the event of a conflict between these GTC and the Complaints Procedure, the Complaints Procedure shall take precedence in the event of complaints.

3. When exercising the right to repair and other rights arising from the trader's liability for defects (i.e. the right to exchange the item, the right to withdraw from the purchase contract and the right to a reasonable discount), the consumer shall send the goods subject to complaint, including the invoice (or other form of tax document) to the warehouse address: UniLady, s.r.o, Lazovná 62, 974 01 Banská Bystrica. The consumer and the trader may also agree on another method of delivery of the goods. If the consumer is interested in such an agreement, they may propose it to the trader by email at info@unilady.eu or by telephone on +421 919 060 751.

4. The trader is not liable for defects caused by mechanical damage to the goods.

5. In the event of a dispute between the consumer and the trader arising from the exercise of rights arising from liability for defects, or if the consumer believes that the trader has violated other consumer rights, the consumer has the right to contact the trader with a request for redress. If the trader or the designated person authorised to assess defects at the consumer's request pursuant to the previous sentence responds negatively, they shall inform the consumer on a durable medium about the relevant alternative dispute resolution entities. If the trader or designated person authorised to assess defects at the consumer's request pursuant to the first sentence of this point responds negatively or does not respond to such a request within 30 days of its dispatch by the consumer, the consumer has the right to file a proposal to initiate alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended, without prejudice to the possibility of recourse to the courts. The competent body for alternative dispute resolution with traders is the Slovak Trade Inspection Authority or another competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at https://www.mhsr.sk/); the consumer has the right to choose which of the above alternative dispute resolution entities to contact. The consumer may use the online dispute resolution platform available at https://ec.europa.eu/consumers/odr/ to submit a proposal for alternative resolution of their consumer dispute.

6. Consumers can submit complaints and suggestions by email to info@unilady.eu or in person after arranging a meeting by telephone. A response will be sent within 30 days of receipt, depending on the form of the complaint or suggestion.

Article 8
Protection of consumer personal data

1. The trader processes consumers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR") and Act No. 18/2018 Coll. on the protection of personal data, as amended.

2. Information on how the trader processes personal data can be found HERE.

Article 9
Final provisions

1. By sending an order, the consumer confirms that they have read these Terms and Conditions and agree with them in full.

2. The trader reserves the right to change the Terms and Conditions, which shall take effect on the date of publication of the updated version of the Terms and Conditions on the website www.unilady.eu.

3. However, in the case of a concluded contract for the purchase of goods, this contract is governed by the Terms and Conditions valid at the time it was concluded. These Terms and Conditions are valid from 06.10.2025 and fully replace the previous Terms and Conditions.

4. The rights arising for the consumer from defective performance and warranty conditions are governed by the applicable legal regulations and the applicable Complaints Procedure of the trader, which is available at www.unilady.eu.

5. In the event of a conflict between the provisions of these Terms and Conditions and the provisions of the Complaints Procedure, the provisions of the Complaints Procedure shall prevail.

6. In the event of a conflict between the provisions of these Terms and Conditions and/or the Complaints Procedure and the binding (mandatory) provisions of:
- Act No. 108/20024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts and/or
- Act No. 40/1964 Coll. Civil Code, as amended
the provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts and/or Act No. 40/1964 Coll. Civil Code, as amended, shall take precedence.